How do I download my purchase?

Whenever you purchase a downloadable product, the download link instantly becomes available for download from your account in our online shop. Log into your account and you will see a menu item under the title My Account called "My Downloadable Files".

Click there, and your item(s) should be ready for you to download. You will also receive an email containing links to your downloadable products.

Please note when using PayPal Express that if you are already signed up for a 3dtotal.com shop account and if your PayPal email address does not match your 3dtotal.com shop account email address then a second account will be created in our shop corresponding to your PayPal address.  If you haven't received emails that you expected, or can't find orders in your My Account section that you expected, please check your other email inbox to see if there are account details sent by us. 

If you find that you have multiple accounts on the 3dtotal shop, please contact support@3dtotal.com, letting us know all of the addresses you use, and we will be able to merge your accounts so that all of your downloads and details are available under one login.

To view the magazine you will need to download the free ‘Adobe Reader’ for Macs. The in-built PDF reading software on a Mac will not always be able to display the PDF we supply, due to some of the features we employ.

If you have any problems accessing, downloading or using, please email downloadables@3dtotal.com.