Help & FAQ

It’s very easy to create an account in the 3dtotal shop. Simply click on the “Account” button on the menu bar at the top of the main page and follow the on-screen instructions.

How can I update my account's email address?

In order to change your account's email address, please contact our support team from your original email address (if possible) and let us know your new email address.

How do I change my account information?

Log into your account and make sure you are on the Account Dashboard. Under the “Account Details” heading there are various options to change your account details, billing and delivery addresses.

How do I view my order status and order history?

To view your order history, log into your account. Look under the “Orders” menu item or "Order History" on the left side to view all of your recent orders.

Auctions

Allowed destinations and shipping rates for Guweiz auction bundle

For destinations outside of the UK, shipping will be via DPD Air Express with Insurance.
Within the UK, shipping will be via DPD with Insurance.
Successful buyer will be responsible for paying any import taxes and duties due in your country.

Country	Shipping rate
Albania	£130.45
Andorra	£130.45
Armenia	£130.45
Australia	£38.56
Austria	£78.05
Azerbaijan	£78.05
Belarus	£130.45
Belgium	£62.05
Bosnia and Herzegovina	£130.45
Bulgaria	£78.05
Canada	£42.53
China	£77.56
Croatia	£80.48
Cyprus	£38.83
Czech Republic	£80.48
Denmark	£78.05
Estonia	£80.48
Finland	£78.05
France	£68.63
Georgia	£130.45
Germany	£68.63
Greece	£196.35
Hong Kong	£37.80
Hungary	£80.48
Iceland	£109.91
India	£35.95
Ireland	£130.45
Italy	£78.05
Japan	£66.86
Latvia	£80.48
Liechtenstein	£109.91
Lithuania	£80.48
Luxembourg	£62.05
Malta	£41.31
Mexico	£47.77
Moldova	£130.45
Monaco	£68.63
Montenegro	£130.45
Netherlands	£62.05
New Zealand	£54.97
Norway	£92.98
Poland	£80.48
Portugal	£78.05
Romania	£78.05
Russian Federation	£78.05
San Marino	£130.45
Serbia	£80.48
Singapore	£30.87
Slovakia	£80.48
Slovenia	£80.48
South Korea	£93.88
Spain	£78.05
Sweden	£78.05
Switzerland	£92.98
Taiwan	£44.86
Thailand	£109.91
Turkey	£112.11
Ukraine	£112.11
United Arab Emirates	£31.42
United Kingdom	£15.00
United States	£45.23
Vatican City State	£101.83

How do auctions work on 3dtotal?

In order to place a bid on a 3dtotal auction lot, you must first register for an account (or login if you already have an account). If you are intending to bid on a lot, please sign up as soon as you can so that you have time to create and activate your account before bidding closes!

When you place a bid on a 3dtotal auction, the value you enter is what is termed a Proxy Bid. If there is a competing bid placed by another bidder, the system will automatically place Normal Bids on behalf of the bidders, ensuring that the bidder who bid the highest amount first becomes the highest bidder on the lot. In the event that two bidders both enter the same proxy bid amount, the bidder who placed their bid first will be the highest bidder.

This means that the best chance to win an item is to bid early, and to bid at the highest amount that you are willing to pay. This will ensure that in the event of a tie with another bidder, you will be in the lead.

Is shipping available to my location? How is shipping calculated on 3dtotal auctions?

The shipping rates available are manually entered in the system by the auction seller, and due to their nature can be of unusual sizes or weight. For this reason, not all destinations are available.

You can see a table of shipping rates to valid countries elsewhere on this page.

Please ensure that we are able to ship the lot to your location before placing a bid!

If shipping is not available to your region but you are interested in bidding, or if you are unsure about anything else related to this, please get in touch.

I made a bid by mistake! What should I do?

Bids on 3dtotal auctions are considered to be binding. Please only place a bid on an item if you are sure that you are prepared to pay the bid amount, plus shipping charges and any taxes or duties that may be applicable on delivery of the parcel to your destination.
However, if a mistake has been made in a bid, please contact us at auctions@3dtotal.com as soon as possible and we will do our best to remedy the situation fairly.

What are the Terms and Conditions for 3dtotal auctions?

This is a genuine auction, however we are using it to test the functionality and usability of the system, and therefore it you do need any help or have any feedback, please do not hesitate to contact us at auctions@3dtotal.com.
The Seller is 3dtotal.com Ltd.
Please note that shipping costs will be additional to the successful bid and due on completion of sale, and any relevant duties and taxes will need to be paid on delivery/ import to final destination.
All bids are binding and once a bid is accepted, you are bound to purchase the item at the agreed-upon price, unless otherwise agreed with the Seller.
The Buyer is obligated to make timely payment according to the auction terms and conditions. The Buyer should complete the purchase within 5 calendar days of auction completion. Failure to complete the purchase may damage your reputation as an auction participant.
The Seller best endeavours to protect picture frames in transit, but due to the fragile nature of such objects, they are susceptible to damage when handled. In the event of damage or loss in shipping, please contact auctions@3dtotal.com to arrange appropriate compensation.

Digital Magazines (2DArtist, 3DCreative, Total Magazine)

Can I get a printed version of your digital magazines (2DArtist, 3DCreative, Total)?

Unfortunately not. At the moment we can only offer our magazines as downloadable PDFs only.

How do I access the free downloadable content offered with some of your digital products?

Please see the following URLs for links to resource pages for 2dartist, 3dcreative and 3dtotalpublishing:

Print books from 3dtotalpublishing: https://store.3dtotal.com/resources
2dartist: https://www.2dartistmag.com/resources.html
3dcreative: https://3dcreativemag.3dtotal.com/resources_2010.html

If you enter the above URLs into your computer browser then you will be able to locate the appropriate magazine issue and download the free content.

Please note that you may have difficulty opening or using some of these files on a mobile device or tablet. If you have trouble with this then try downloading the files to a desktop computer or laptop first and then transferring them to your mobile device if necessary.

What format are your digital magazines available in?

Our digital magazines (2DArtist, 3DCreative, Total) are available as download PDFs, in both high-res and low-res formats.

Downloadable Products

How do I access the downloadable resources referenced in my book?

Please see the following URLs for links to downloadable resource pages for our physical products:

Print books from 3dtotalpublishing: https://store.3dtotal.com/resources

If you visit the above URL then you will be able to locate the appropriate book and download the free content.

You can also find the free resources in the 'Free downloadable resources' section on the respective product page.

In addition, if you purchased the book through us then you should find the files in your Downloadable Files section when you login to your account on our store, or via the URL https://store.3dtotal.com/tools/downloadables.

Please note that you may have difficulty opening or using some of these files on a mobile device or tablet. If you have trouble with this then please try downloading the files to a desktop computer or laptop first and then transferring them to your mobile device if necessary.

How do I download my digital purchase?

Whenever you purchase a downloadable product, the download link instantly becomes available for download from your account in our online shop. Log into your account and you will see a menu item under the title My Account called "My Downloadable Files".

Click there, and your item(s) should be ready for you to download. You will also receive an email containing links to your downloadable products.

Please note when using PayPal Express that if you are already signed up for a 3dtotal.com shop account and if your PayPal email address does not match your 3dtotal.com shop account email address then a second account will be created in our shop corresponding to your PayPal address. If you haven't received emails that you expected, or can't find orders in your My Account section that you expected, please check your other email inbox to see if there are account details sent by us.

If you find that you have multiple accounts on the 3dtotal shop, please contact support@3dtotal.com, letting us know all of the addresses you use, and we will be able to merge your accounts so that all of your downloads and details are available under one login.

To view the magazine you will need to download the free ‘Adobe Reader’ for Macs. The in-built PDF reading software on a Mac will not always be able to display the PDF we supply, due to some of the features we employ.

If you have any problems accessing, downloading or using, please email downloadables@3dtotal.com.

Using download link says that link is "invalid or expired"?

Please contact support@3dtotal.com, providing the details of the error message that you received.

General

How do I contact 3dtotal?

For customer service enquiries, please contact: support@3dtotal.com

3dtotal.com Ltd, 29 Foregate Street, Worcester, WR1 1DS, United Kingdom

Tel: +44 (0)1905 29764Fax: +44 (0)1905 731253

How can I get help from Customer Service?

Our friendly and helpful customer services department can be reached at support@3dtotal.com. We endeavour to respond to all enquiries within 48 hours, apart from on weekends and national holidays. Please remember to provide as much as information about your enquiry as possible to ensure a faster service.

General technical help

If you run into any technical problems while trying to place an order, please contact support@3dtotal.com. Our friendly customer services team will then reply within 48 hours, excluding weekends and national holidays. Please provide as much information as possible about the problem as this will help our team to investigate the issue more quickly.

Ordering

How do I cancel an order?

If you need to cancel your order, for whatever reason, then please contact the 3dtotal customer services department immediately by emailing support@3dtotal.com. We will then do our best to answer your enquiry and process your refund within 48 hours. Please note that if you have purchased a physical product and do not cancel the order before it is shipped then you will not be liable to receive a refund until the product has been returned.

How do I place an order?

To place an order, click on “Add to Cart” button. The new product will then be added to your cart. To check what is in your cart, click the “Cart” button on the menu bar at the top of each page. To continue to the checkout, click “Checkout” or one of the other payment options and then follow the on-screen instructions to complete your order.

Why is my order appearing in GBP instead of my local currency?

Orders containing a bundle discount applied across multiple items, or a subscription, must checkout in GBP. A limitation in the platform means such orders must checkout in the store base currency. The conversion should reflect the local price minus any discounts applied. This is just one of those things we have no control over, and hope one day can be changed!

Refund Policy

Where can I read your Refund Policy?

To view the full terms and conditions of our Refund Policy please click here.

Shipping

How long will my order take to be delivered?

All orders are dispatched from 3dtotal's UK-based postroom within 24-48 hours, excluding weekends and national holidays. Shipping estimates will be given along with the selected shipping method during checkout or in the cart.

What delivery options are available?

We offer the following delivery options, dependent on the weight and destination of your order:

UK: DPD (1-2 working days)

UK: DPD (3-8 working days)

UK: Untracked mail (3-5 working days)

EU: DPD (3-4 working days)

EU: Untracked mail (5-10 working days)

USA: DPD (3-6 working days)

USA: Untracked mail (5-15 working days)

USA: Domestic shipping from USA warehouse (7-14 working days)

RoW: DPD (4-9 working days)

RoW: Untracked mail (5-15 working days)

PLEASE NOTE: WE ARE CURRENTLY UNABLE TO SHIP TO RUSSIA OR UKRAINE

Can you deliver to PO Boxes?

Please note that our courier cannot deliver to PO Boxes, particularly in the USA, and orders with PO Box addresses will be held and an alternative address requested.

Where can I read your Shipping Policy?

To view the full terms and conditions of our Shipping Policy please click here.

When will my order be shipped if it contains an item on pre-order or back-order?

All orders containing items on pre- or back order will ship complete with all items together, as soon as the item on pre- or back order becomes available. Please see the product page for estimates of when the item is expected to be in stock and available for release.

Why am I being asked to pay additional taxes?

Goods dispatched to other countries outside of the UK may be liable to Import Duty, Tax or VAT. When ordering from us you agree to pay any such Duties which may be imposed by your country's government. Orders over €150 to Europe will be subject to customs fees. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

CDQ Subscriptions

How do I cancel, or stop my CDQ subscription from auto-renewing?

If you wish to stop your CDQ subscription from automatically renewing when it is due, you can do so from the Manage Subscriptions link on your Account page. If you are unable to access this for any reason, please get in touch with customer support.

Note that if you cancel the renewal of your subscription then any unsent but pre-paid issues will still be shipped to you on schedule. If you would also like outstanding unsent issues not to be sent and to receive a refund for those unsent issues, then please get in touch with customer support.

When do CDQ subscriptions ship?

Our CDQ subscription schedule has the expected timetable of CDQ releases, according to your active subscriptions.

CDQ usually ships a new issue on the follow schedule:

Late March;

Late June;

Late September;

Late December;